FAQ' S
Once you create your account, you can edit it by clicking My Account.
You can reset your password by clicking Forgot Your Password on Login Page.
A Wishlist is items that you intend or would like to purchase. You must have an account to view your wishlist. You can also buy gifts for friends/families by checking out their wishlist.
By logging into your account. You can do that by clicking here.
To view our return policy, you can view it by clicking here.
If your order has not arrived yet, no worries! Log into your account and you will see the confirmation number. Once you obtain that number contact us at 888-597-7628. You may also email us at support@ProAVDealer.com and we will be happy to assist you.
If you did not received any emails, refresh your browser and make sure you typed the correct email. Next, contact us immediately at 888-597-7628 from 10am-7pm Eastern time Monday through Friday and send an email to support@proavdealer.com.
Our Service Hours are:
Monday 10:00 AM - 7:00 PM Eastern
Tuesday 10:00 AM - 7:00 PM Eastern
Wednesday 10:00 AM - 7:00 PM Eastern
Thursday 10:00 AM - 7:00 PM Eastern
Friday 10:00 AM - 7:00 PM Eastern
Saturday Closed
Sunday Closed
Monday 10:00 AM - 7:00 PM Eastern
Tuesday 10:00 AM - 7:00 PM Eastern
Wednesday 10:00 AM - 7:00 PM Eastern
Thursday 10:00 AM - 7:00 PM Eastern
Friday 10:00 AM - 7:00 PM Eastern
Saturday Closed
Sunday Closed
Our Privacy Policy can be found by clicking here.
Our terms and conditions are outlined by clicking here.
It takes 24-72 hours to process shipping. From then it takes 7-10 business days to receive the item.
Most items are free to ship, except for Alaska and Hawaii those fees may vary.
Special Handling applies to all oversized TV’s, and/or freight.
You’re credit card will be charged when you place an order.
As long as you check mark the box that says “Ship to different address”, you will be ok.
If we are shipping out of state than no sales tax applies. However, if you are in the state of Florida sales tax applies at 6%.
A customer may cancel an order prior to shipping. Before the item is marked shipping and you marked cancel an order, you will be issued an RMA from us then you will follow the steps outlined in our return policy.
Not a problem! Give us a call immediately at 888-597-7628 from 10am-7pm Eastern time Monday through Friday. Or email us at support@proavdealer.com.
It generally takes 7-10 business days for a credit/refund to be credited back to your account.
